Work for Tim
Caseworker
for Tim Farron MP
The office of: Tim Farron MP – Westmorland and Lonsdale
Job Title: Caseworker
Salary Band: Full Time – Starting salary of £28,000 per annum
Job details: This job is a permanent, full-time role in Tim's busy constituency office in Kendal. The main purpose of the role is to support the casework of Tim Farron MP by providing information, advice and support to constituents on a variety of issues through liaison with Government agencies, the voluntary sector and others to resolve matters.
Key responsibilities:
- Assist surgeries and other meetings and follow up as appropriate
- Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
- Deal with large numbers of standard queries, as well as assisting on more complex cases from members of public by phone, email, social media or face to face. Ongoing communication may be required
- Draft responses to constituents
- Ensure records are kept and information managed confidentially in line with the data protection legislation
- Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
- Gather relevant information to assist with resolving cases
- Log all cases, monitor progress and ensure all identified actions are taken
- There may be a requirement for the role holder to work outside of the normal working hours and travel to work occasionally
- Provide IT support to the constituency office where needed.
Closing date: Wednesday 26th March 2025 – 5pm
Application details: Apply with no more than a 2-page CV and 1-page covering letter to Kathryn@timfarron.co.uk by 5pm on Wednesday 26th March 2025. Stating specifically how your experience and skills match the job description and why you are interested in the role. Should you have any questions then please email or telephone 01539 723403.